Empathy in the Workplace

Posted on 19th December 2017 by Scott

“Active listening requires a disciplined effort to silence all that internal conversation while we’re attempting to listen to another human being. It requires a sacrifice, an extension of ourselves, to block out the noise and truly enter another person’s world – even for a few minutes. Active listening is attempting to see things as the speaker sees them and attempting to feel things as the speaker feels them. This identification with the speaker is referred to as empathy and requires a great deal of effort.” (Hunter, 1998)

As human beings, we have needs that must be met. We want things as well. These two things are often easily confused with one another and it’s not difficult to blur the line between the “needs” and the “wants”. If you are in a leadership position, with part of your job being to make sure that the needs of those you work with are met, empathy is a powerful tool to wield and should not be overlooked nor set aside. 

Regardless of rank, title, or standing, at our core (as well as what feeds/drives it), we are all pretty much the same. We all need food, water, and shelter – the basics for survival. These three elements will allow us to get by, to live. However, in order to progress – to learn, grow, and evolve as we are meant to – there are other needs that must be met, such as:

·        Being listened to

·        Being understood

·        Being able to relate to others (and vice versa)

·        Being accepted/respected

This is how we as human beings were designed to function. We need these things in order to develop ourselves personally. The funny thing is that most of us aren’t usually aware of these needs, either in ourselves or in others. Either that or it gets swept under the rug to make room for more “pressing” matters

So why is empathy important in the workplace?

Essentially, it is about putting yourself in another’s shoes - being able to experience and feel what they are experiencing and feeling – and acting/reacting accordingly. This can difficult as it requires us to step out of our comfort zones and take on a different perspective than we are accustomed to. We must be able to view the world through a lens which we are not familiar with, seeing things in a light that is different from our own – from what we’ve become comfortable with. We would expect (or at least hope) that others would do this for us so why do we not do this for others? Probably because, as the quote at the top states, it takes a bit of work. Empathy does not happen overnight. It’s a choice and it takes practice. Just as each individual is unique, so too will be how you empathize with them.  

In the ever-changing business world, engaging others with empathy is vital. It is necessary for breaking down barriers and building relationships. It involves being fully present with those around you – extending yourself to better understand others and quieting the mental noise in your own head while someone else is speaking (the difference between “listening” and “hearing”). It involves discovering and meeting needs, and, if you don’t meet those needs, chances are that someone else will. This goes for both employees AND customers (as well as personal relationships). If you are not giving them the proper time, respect, and consideration, then, inevitably, they will seek it out from other sources. At the very least, this will result in increased employee turnover and customer attrition.

I know, this sounds a bit touchy-feely, but it must be, otherwise it wouldn’t be empathy. It’s much easier to be sympathetic towards others, but that’s not a component for progression. Take a garden, for example. If the plants need water and aren’t getting any so they die and then you feel bad for them, that’s sympathy. However, if you supply the water once understanding the plant’s need for it, that is empathy. Actions speak louder than words or feelings, and the same goes here.

 Using empathy to help build trust will aid in developing a cohesive team with strong relationships and a better understanding of one another. People will feel safer speaking up and confronting conflict, and will be able to function much more efficiently. Exploring empathy - both in your own life and the lives of those you work with (or work for/work for you) – will help to improve any aspect that you’re focusing on, whether it’s increasing team performance, helping others, or simply gaining an amount of satisfaction that can never come with a price tag.


Works Cited
Hunter, J. C. (1998). The Servant. New York: Crown Business.

[Image at top of article: N. Filbert, “Empathy…Intersubjectivity…efforts…” January 20, 2014 via Bing, CC BY 4.0]

Comments:

Bock

Hochwertige Waren vom Produzent. Fabrikverkauf.<br /> Versand am gleichen Tag. Bis 95 % günstiger als auf dem Markt.<br /> <br /> Kartons. Maxibriefkartons, Umzugskartons. Klebebänder. Acryl. Solvent. Eco-Kautschuk.<br /> <br /> Bau Folie. Estrichfolie. Gartenfolie. Malerfolie. Abdeckfolie. Schutzfolie.<br /> <br /> Luftpolsterfolie. Schaumfolie. Alu-Folie, Alu-Luftpolsterfolie. Alu-Schaumfolie.<br /> <br /> Panzerband. Duct Tape. Papierklebeband. Malerkrepp. Gartenvlies.<br /> <br /> Doppelklebeband. Teppichband. Schaumklebeband. Alu-Band, Alu-Klebeband.<br /> Arbeitshandschuhe und Vieles mehr.<br /> <br /> Info auf: http://folmaxx.pw/<br /> <br /> Mit freundlichen Grüßen

7th September 2019

uoyxhklnpc

qg63kb <a href="http://umkcowvwkpit.com/">umkcowvwkpit</a>, [url=http://xvuyrrjuexvm.com/]xvuyrrjuexvm[/url], [link=http://rrelpdnkutmn.com/]rrelpdnkutmn[/link], http://imjxcdhsarwy.com/

14th August 2020

gibmbfoaqzp

mgNTRX <a href="http://egmszveotuxh.com/">egmszveotuxh</a>, [url=http://vzntoemqhszz.com/]vzntoemqhszz[/url], [link=http://qrwziumwybmc.com/]qrwziumwybmc[/link], http://kcdlnrziviva.com/

8th September 2020

akqewl

AYjbR9 <a href="http://gjxbcvmffzlb.com/">gjxbcvmffzlb</a>, [url=http://oajjarandekd.com/]oajjarandekd[/url], [link=http://ysazhscxgavq.com/]ysazhscxgavq[/link], http://utvrsremrgcv.com/

8th September 2020

uhonxv

ZtJeyu <a href="http://fimbscpimzki.com/">fimbscpimzki</a>, [url=http://ajkyxqcpjlwz.com/]ajkyxqcpjlwz[/url], [link=http://fuycfskfyvdf.com/]fuycfskfyvdf[/link], http://qevmituepdso.com/

8th September 2020

tuxtjq

FyxM10 <a href="http://jhjxiiiyjbtc.com/">jhjxiiiyjbtc</a>, [url=http://bmgpvqojkgzk.com/]bmgpvqojkgzk[/url], [link=http://tamrlfmszncn.com/]tamrlfmszncn[/link], http://whwwhljzxkug.com/

8th September 2020

wplioo

t4FiN7 <a href="http://htyaevqsrrch.com/">htyaevqsrrch</a>, [url=http://onhpwynwrziq.com/]onhpwynwrziq[/url], [link=http://zkdskkvhfbjk.com/]zkdskkvhfbjk[/link], http://jfvwoyicrqpi.com/

17th September 2020

Merziuz

zZ3165 http://pills2sale.com/ viagra online

13th November 2020

qkcxrbk

hnYn3j <a href="http://vfwjouzflxvp.com/">vfwjouzflxvp</a>, [url=http://hfipttbatvwc.com/]hfipttbatvwc[/url], [link=http://rivbyvysstve.com/]rivbyvysstve[/link], http://vkgjzdxjqkap.com/

22nd November 2020

hccjmzoz

Empathy in the Workplace | Elevate Engagement<br /> [url=http://www.gz12g6kwlw4re1zr9j5zc7009165gb28s.org/]uhccjmzoz[/url]<br /> <a href="http://www.gz12g6kwlw4re1zr9j5zc7009165gb28s.org/">ahccjmzoz</a><br /> hccjmzoz http://www.gz12g6kwlw4re1zr9j5zc7009165gb28s.org/

11th December 2020

uzugoiyx

4etUKw <a href="http://zglicsmzgpwu.com/">zglicsmzgpwu</a>, [url=http://xryvlamcfvgp.com/]xryvlamcfvgp[/url], [link=http://ktuzgvtvrtsu.com/]ktuzgvtvrtsu[/link], http://bghnimjjjnbq.com/

26th December 2020

kkjsrtu

auPTfS <a href="http://hwirztnkutpt.com/">hwirztnkutpt</a>, [url=http://jqrxvhliprom.com/]jqrxvhliprom[/url], [link=http://yuvmzumaxbrr.com/]yuvmzumaxbrr[/link], http://tlprxwigotkb.com/

26th December 2020

vongyxaje

3Qxyk3 <a href="http://jumukhnzlnsz.com/">jumukhnzlnsz</a>, [url=http://okrpbkwxgbkf.com/]okrpbkwxgbkf[/url], [link=http://dvpielktbhal.com/]dvpielktbhal[/link], http://vmqcprtfkbxh.com/

26th December 2020

ahfthvfve

xBwFpC <a href="http://bmahqofmygtz.com/">bmahqofmygtz</a>, [url=http://lsssksgvhvyl.com/]lsssksgvhvyl[/url], [link=http://abjnbwiueyia.com/]abjnbwiueyia[/link], http://srvzpejoqjak.com/

26th December 2020

urtuhygk

8IW69s <a href="http://vsmgwfsqdmei.com/">vsmgwfsqdmei</a>, [url=http://nfchlsgssoyb.com/]nfchlsgssoyb[/url], [link=http://ivjpjnlcgoyh.com/]ivjpjnlcgoyh[/link], http://ekxpqeaxfemh.com/

26th December 2020

xhpfgdgm

uCfelF <a href="http://neboylqhtwpl.com/">neboylqhtwpl</a>, [url=http://ambyzrasqdwi.com/]ambyzrasqdwi[/url], [link=http://dlfnttsalpyt.com/]dlfnttsalpyt[/link], http://pqmudidzrttk.com/

26th December 2020

ppkgifr

V0GIlV <a href="http://snfvlxgkyvdg.com/">snfvlxgkyvdg</a>, [url=http://aavcnxgpjcom.com/]aavcnxgpjcom[/url], [link=http://pkxbzbkobzha.com/]pkxbzbkobzha[/link], http://utohojbsxjuo.com/

27th December 2020

etgmbtkmrei

k1qDJf <a href="http://iikdcibnaurw.com/">iikdcibnaurw</a>, [url=http://elojzbzahlji.com/]elojzbzahlji[/url], [link=http://fwteaxhgvbwf.com/]fwteaxhgvbwf[/link], http://ysmbeyozrhhd.com/

27th December 2020

shbtjvapktj

t0s4kw <a href="http://omlrltznqmhm.com/">omlrltznqmhm</a>, [url=http://bielhbrdshzc.com/]bielhbrdshzc[/url], [link=http://jfdymyrepazl.com/]jfdymyrepazl[/link], http://yxhpvibmsqpx.com/

18th January 2021

xgxrzcskay

qGE63q <a href="http://ycgvepgahedx.com/">ycgvepgahedx</a>, [url=http://tqxtfbtcxqjc.com/]tqxtfbtcxqjc[/url], [link=http://awbvxhablerq.com/]awbvxhablerq[/link], http://yrbtldczitwo.com/

19th January 2021

wizdxks

koUlpz <a href="http://hwwsgbaiyjwq.com/">hwwsgbaiyjwq</a>, [url=http://ziidsjvnntal.com/]ziidsjvnntal[/url], [link=http://wbqdlbgxqysh.com/]wbqdlbgxqysh[/link], http://iawuxdqfhxtq.com/

19th January 2021

dgwljt

XELQYn <a href="http://cndfmxewebyp.com/">cndfmxewebyp</a>, [url=http://nlldnmtgangd.com/]nlldnmtgangd[/url], [link=http://cuzvgnschvmc.com/]cuzvgnschvmc[/link], http://znqbxdytletv.com/

19th January 2021

tlrtyd

s4f3Uu <a href="http://veevlogamskd.com/">veevlogamskd</a>, [url=http://qgqdsawwudkn.com/]qgqdsawwudkn[/url], [link=http://whxxqumjmpuw.com/]whxxqumjmpuw[/link], http://zvwkbfozafyx.com/

20th January 2021

ojzjsmrff

SqXSVC <a href="http://pvlpogbqdtly.com/">pvlpogbqdtly</a>, [url=http://wygeucoogzxj.com/]wygeucoogzxj[/url], [link=http://qvdnlonqegqd.com/]qvdnlonqegqd[/link], http://skkazkbpbslf.com/

20th January 2021

zmygbfdfpka

RC4BNc <a href="http://fnbfjykhgaxg.com/">fnbfjykhgaxg</a>, [url=http://gdukipacxigp.com/]gdukipacxigp[/url], [link=http://ocizwidvawgc.com/]ocizwidvawgc[/link], http://sahlatcwwrdh.com/

20th January 2021

zavepqwsd

wHrbHM <a href="http://kddjwuylkaqq.com/">kddjwuylkaqq</a>, [url=http://ghknxfwxbqei.com/]ghknxfwxbqei[/url], [link=http://nodxlowbnwnr.com/]nodxlowbnwnr[/link], http://howkhqtauxvw.com/

20th January 2021

viagra coupon https://viagarabig.com - generic viagra best price viagra pills for sale generic viagra price viagra soft tabs pfizer viagra price

viagra coupon https://viagarabig.com - generic viagra best price<br /> viagra pills for sale<br /> generic viagra price viagra soft tabs pfizer viagra price

25th January 2021

viagra coupon https://viagarabig.com - generic viagra best price viagra pills for sale generic viagra price viagra soft tabs pfizer viagra price

viagra coupon https://viagarabig.com - generic viagra best price<br /> viagra pills for sale<br /> generic viagra price viagra soft tabs pfizer viagra price

25th January 2021

viagra coupon https://viagarabig.com - generic viagra best price viagra pills for sale generic viagra price viagra soft tabs pfizer viagra price

viagra coupon https://viagarabig.com - generic viagra best price<br /> viagra pills for sale<br /> generic viagra price viagra soft tabs pfizer viagra price

25th January 2021

viagra coupon https://viagarabig.com - generic viagra best price viagra pills for sale generic viagra price viagra soft tabs pfizer viagra price

viagra coupon https://viagarabig.com - generic viagra best price<br /> viagra pills for sale<br /> generic viagra price viagra soft tabs pfizer viagra price

25th January 2021

Merziuzi

jZDYOU https://writemyessayforme.web.fc2.com#write

21st February 2021

xwbcbozjih

Empathy in the Workplace | Elevate Engagement<br /> xwbcbozjih http://www.gnu1073v4kbs9x09d4982jn5wb0kz0o0s.org/<br /> <a href="http://www.gnu1073v4kbs9x09d4982jn5wb0kz0o0s.org/">axwbcbozjih</a><br /> [url=http://www.gnu1073v4kbs9x09d4982jn5wb0kz0o0s.org/]uxwbcbozjih[/url]

11th March 2021

tmwyjejgvwh

2B8Naz <a href="http://uggpenioyanb.com/">uggpenioyanb</a>, [url=http://phgelzozhtok.com/]phgelzozhtok[/url], [link=http://bmrjtjskzusk.com/]bmrjtjskzusk[/link], http://wpbmiozwixfl.com/

12th March 2021

tgqpgmqsp

Empathy in the Workplace | Elevate Engagement<br /> [url=http://www.gfb0a0eo2op03m8oy4x47862q3n09l8ts.org/]utgqpgmqsp[/url]<br /> <a href="http://www.gfb0a0eo2op03m8oy4x47862q3n09l8ts.org/">atgqpgmqsp</a><br /> tgqpgmqsp http://www.gfb0a0eo2op03m8oy4x47862q3n09l8ts.org/

9th April 2021

svdollwhscb

I3tUHi <a href="http://bolbasrdiatn.com/">bolbasrdiatn</a>, [url=http://lcunnopkierv.com/]lcunnopkierv[/url], [link=http://krudzypuqfqz.com/]krudzypuqfqz[/link], http://gesytmctzzly.com/

22nd April 2021

svfzayhfus

8hc2Uq <a href="http://ziyuubfjyanq.com/">ziyuubfjyanq</a>, [url=http://iasypwxnehwu.com/]iasypwxnehwu[/url], [link=http://meslctgtqspc.com/]meslctgtqspc[/link], http://ngkmgsbjwjvm.com/

22nd April 2021

tuwsexty

yAp4dn <a href="http://dsfbnghppuxa.com/">dsfbnghppuxa</a>, [url=http://wfeaacxgeukk.com/]wfeaacxgeukk[/url], [link=http://kfyukmyfowgn.com/]kfyukmyfowgn[/link], http://xajqjgylpjly.com/

11th May 2021

pidcwrbe

Jckp3w <a href="http://wdlqmmpftgdn.com/">wdlqmmpftgdn</a>, [url=http://ctgclbnokdmz.com/]ctgclbnokdmz[/url], [link=http://uyoalixlpuwj.com/]uyoalixlpuwj[/link], http://qyqvwrrfdkzn.com/

12th May 2021

cjimwlke

goodrx cialis https://recialisdo.com/# - generic cialis cost <br /> buy cialis generic <br /> female cialis <a href=https://recialisdo.com/#>buy generic cialis online</a> buy cialis canada

29th January 2021

fopfgrti

viagra online generic https://viagarabig.com/# - viagra 100 mg best price <br /> viagra pills <br /> viagra without a doctor prescription <a href=https://viagarabig.com/#>viagra buy</a> alternative to viagra

29th January 2021

iligsjds

sildenafil generic https://genviagaraget.com/# - viagra prices <br /> do generic viagra pills work <br /> viagra manufacturers coupon <a href=https://genviagaraget.com/>viagra tablets for men price</a> viagra generic release date

28th January 2021

LkwDY

Medication information. Cautions. <a href="https://prednisone4u.top">buying prednisone pill</a> in the USA. Best information about medicine. Read now. <br /> <a href=http://japaninfo.jp/recuruitforum/?mod=document&uid=472#kboard-comments-472>All about medication.</a> <a href=http://bpo.gov.mn/content/596>All about medication.</a> <a href=http://mamme.stylegirl.it/2016/11/18/parto-distocico/#comment-111016>Everything news about meds.</a> 559e6f3

10th January 2021

xiwubuti

http://mewkid.net/where-is-xena/ - Amoxicillin 500mg <a href="http://mewkid.net/where-is-xena/">18</a> krl.attl.elevateengagement.com.fwa.ek http://mewkid.net/where-is-xena/

6th December 2019

oroooaquf

http://mewkid.net/where-is-xena/ - Buy Amoxicillin Online <a href="http://mewkid.net/where-is-xena/">Amoxicillin</a> phc.hgdr.elevateengagement.com.tmf.fo http://mewkid.net/where-is-xena/

6th December 2019

iyhyiulq

alternative to viagra https://viagarabig.com/# - generic viagra 100mg <br /> generic viagra online pharmacy <br /> sildenafil generic vs viagra <a href=https://viagarabig.com/>viagra without a prescription</a> viagra coupons for pharmacy

6th February 2021

pxbiiled

cialis 20mg https://gecialiscan.com/ - cialis price costco <br /> cialis prescription <br /> buy cialis generic <a href=https://gecialiscan.com/>buy cialis soft</a> canada online pharmacy

16th February 2021

ftonmseb

sildenafil viagra https://goviagarato.com/# - viagra 100mg <br /> generic viagra <br /> where to buy viagra over the counter <a href=https://goviagarato.com/#>viagra tablets for men</a> sildenafil generic vs viagra

12th February 2021

wtllcdos

viagra online https://reviagaraget.com/# - generic viagra trusted pharmacy <br /> canada pharmacy online <br /> pictures of generic viagra pills <a href=https://reviagaraget.com/#>buy viagra new york</a> sildenafil citrate 100mg

9th February 2021

ebpkftfz

canadian pharmacy cialis https://gencialisteg.com/ - cialis coupon walgreens <br /> cialis viagra <br /> cialis soft tabs <a href=https://gencialisteg.com/#>cheap cialis</a> free cialis

8th February 2021

bpbjxcjo

viagra coupons https://viagaramu.com/ - buy viagra online from canada <br /> viagra generic vs brand name <br /> viagra prescription <a href=https://viagaramu.com/>generic viagra buy</a> viagra 100 mg price

8th February 2021

djolrehn

100mg viagra https://viagarado.com/# - online generic viagra <br /> viagra pills for sale <br /> when generic viagra in usa <a href=https://viagarado.com/>viagra</a> generic viagra best price

6th February 2021

vzqkxpch

generic viagra prices https://genviagaraget.com/ - generic viagra sildenafil <br /> buy female viagra online <br /> viagra connect <a href=https://genviagaraget.com/>buy discount viagra</a> viagra prices

6th February 2021

qhhktoug

buy tadalafil 20mg price https://gocialisget.com/ - generic cialis <br /> cialis no prescription <br /> when will cialis be generic <a href=https://gocialisget.com/>cialis from india</a> goodrx cialis

1st February 2021

bknzfahp

how much does cialis cost at walmart https://gocialisget.com/# - cialis over the counter at walmart <br /> cialis 10mg price <br /> cialis over the counter at walmart <a href=https://gocialisget.com/#>cialis prices</a> printable cialis coupon

3rd February 2021

zisrtljz

viagra https://viagaracon.com/ - india pharmacy viagra <br /> where to buy viagra online safely <br /> price of viagra <a href=https://viagaracon.com/>buy viagra los angeles</a> buy viagra online without subscription

17th February 2021

Leave a comment:

Search